Objective
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Seeking a position which will allow me to integrate my well developed rhetorical, technical and marketing skills to increase employee and/or customer satisfaction, increase profitability and promote growth.
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Experience
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2007–Present Teleflora
Oklahoma City, OK
Technical Writer
- Write technical documentation for Teleflora proprietary software packages.
- Write help files, using RoboHelp
- Write web based customer training aids
2003–2007 Dobson Communications
Oklahoma City, OK
Project Manager – Internal Communications/Waypoint Business Owner
- Wrote and/or edited internal communications for largest rural wireless carrier in the U.S. – known in various markets by either Dobson and Cellular One
- Wrote strategic executive communications, internal company news, training and software documentation and manuals
- Provided news and technical content for the company Intranet, known as Waypoint
- Trained, managed and provided support for all departmental contributors to Waypoint
- Provided Waypoint support for all company employees
- Researched and wrote policies for Business Operations and Sales
- Designed, wrote, and published company’s monthly newsletter
- Position created as a result of my proposal
- Promoted four times in two years
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2002–2003 United Adjustment Services
Oklahoma City, OK
Public Relations Director
- Wrote and designed all public relations and marketing materials
- Created and presented sales presentations to potential clients
- Wrote curriculum and training materials for continuing education workshops provided to commercial real estate professionals
- Responsible for the acquisition of three long-term contracts with Fortune 1000 companies, increasing annual company revenue over 300%.
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2001–2002 a la mode, Inc.
Oklahoma City, OK
Documentation Specialist/Writer/Editor/Public Relations
- Served as Editor of The Snapshot, the web portal built into a la mode’s premier appraisal software. As Editor; wrote customer profiles, tips, industry news, company news, software bulletins and other public relations materials
- Wrote company press releases
- Wrote and/or edited marketing materials; including print ads, magazine articles, collaterals, web presence, etc.
- Wrote help files for all software, using RoboHelp
- Wrote and posted technical documents to a la mode’s web site
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1996–2001 America Online
Oklahoma City, OK
Communications Manager
- Provided fast, up-to-date internal marketing and training/educational materials to local, national and international employees
- Wrote daily employee newsletter, daily APB brief sheet, monthly GM newsletter, weekly Call Center Trends
- Managed three Member Services Forums (Intranet) – Billing, Saves and Oklahoma City
- Wrote executive communications
- Contributing editor to AOL’s monthly magazine, inSite
- Served on General Manager’s advisory council
- Handled local public relations, including crisis management
- Coordinated all facets of call center events
- Wrote and submitted letter to Fortune magazine, which earned AOL the honor of being one of the 100 best places to work in the U.S.
- Positions in each national and international call center created based on my work
- Received company’s highest award – given to one employee out of 9,000 – two times in a row
- Promoted three times in two years
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Education
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1989–1991 University of Oklahoma
Norman, OK
B.S. Secondary Education (Language Arts, Journalism)
- Oklahoma State Certified Teacher of English and Journalism
1992–1996 University of Oklahoma
Norman, OK
M.A. English (Composition, Rhetoric, Literacy)
- Thesis: The Rhetoric of Online Communication, degree pending
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Awards
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- 1993 – Outstanding Graduate Student Instructor at the University of Oklahoma, chosen from a pool of over 800 instructors
- 1999 (April) – Award for Excellence, chosen from a pool of over 9,000 employees
- 1999 (September) – Award for Excellence, chosen from a pool of over 9,000 employees
- 2006 – Eagle Award, awarded for continued excellence, chosen from a pool of almost 3,000 employees
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Professional
Memberships
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- ASTD – American Society for Training and Development
- PRSA – Public Relations Society of America
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